Frequently Asked Questions
When will my call be returned?
Messages are picked up Monday through Friday, and we make every effort to get back to you ASAP, but weather, families, jobs may slow this process.
We have established a Holiday Schedule for 2017. On the following days no calls will be returned, and no deliveries will be made:
Memorial Day: Monday, May 29, 2017
4th of July: Tuesday, July 4, 2017
Labor Day: Monday, September 4, 2017
Thanksgiving: Wednesday November 22 and Thursday, November 23, 2017
Christmas: Monday, December 25, 2017
New Year’s Day: Monday, January 1, 2018
Please remember that we are a 100% volunteer organization. Many of us have jobs and families as well. That being said, please do not call for assistance until such a time that you will be able to take or return calls for assistance and scheduling deliveries
What kind of food is delivered?
Needy individuals and families receive a variety of non-perishable groceries, including canned or jar goods (beans, jelly, fruit, chicken, peanut butter, soup, spaghetti sauce, tuna, and vegetables), rice, beans, pasta products, and miscellaneous donated foods. Also, we buy bread, eggs, cheese, meats and fresh produce. PLEASE NOTE THAT WE WILL NO LONGER DELIVER ONLY FRESH FOODS – SINCE WE ARE AN EMERGENCY FOOD PANTRY. Dietary and special requests are honored when possible.
How much food is delivered?
We deliver 3 – 5 days of food to individuals and families. The amount of food depends on the size of the family.
How often can an individuals and families call for food?
Needy individuals and families may receive food as often as once every 30 days.
Do you offer Financial Assistance?
Yes – we provide limited financial assistance to help with rent, mortgage, utilities, prescriptions, and many other special needs.
Olney Help is an all-volunteer non-profit 501(c)(3) organization. We provide assistance to individuals and families in Olney, Brookeville, Sandy Spring, Ashton, and Brinklow in the form of emergency food, holiday gift baskets, and emergency financial assistance.
Olney Help does not discriminate on the basis of race, color, religion, gender, age, disability, marital status, or sexual orientation.
Call us today at 301-774-4334 and leave a voice message for our Call Center Support team. Be sure to mention the type of service you need (i.e. Food or Financial Assistance) and include your name, address, and phone number, so that we can work with you to get help.
Please try to speak slowly and repeat your phone number.