Frequently Asked Questions 

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 When will my call be returned?
Messages are picked up Monday through Friday, and we make every effort to get back to you ASAP, but weather, families, jobs may slow this process. 
 
We have established a Holiday Schedule.  On the following days no calls will be returned, and no deliveries will be made:
Memorial Day
4th of July
Labor Day
Thanksgiving and the day after Thanksgiving
Christmas
New Year’s Day
 
Please remember that we are a 100% volunteer organization.  Many of us have jobs and families as well.  That being said, please do not call for assistance until such a time that you will be able to take or return calls for assistance and scheduling deliveries
 
What kind of food is delivered?
Individuals and families receive a variety of non-perishable groceries, including canned or jar goods (beans, jelly, fruit, chicken, peanut butter, soup, spaghetti sauce, tuna, and vegetables), rice, beans, pasta products, and miscellaneous donated foods.  We also provide access to fresh food. Dietary and special requests are honored when possible.

How much food is delivered?
We deliver 3 – 5 days of food to individuals and families. The amount of food depends on the size of the family.

How often can an individuals and families call for food?
Individuals and families may receive food as often as once every 30 days.

Do you have infant supplies?
We have have diapers, wipes, formula, baby food, and other miscellaneous items available for families.
 
 Do you offer Financial Assistance?
 Yes – we provide limited financial assistance to help with rent, mortgage, utilities, prescriptions, and many other special needs.
 
Olney Help is an all-volunteer non-profit 501(c)(3) organization. Olney HELP assists Montgomery County individuals and families in our service areas of Olney, Brookeville, Sandy Spring, Ashton, and Brinklow.
 
Olney Help does not discriminate on the basis of race, color, religion, gender, age, disability, marital status, or sexual orientation.
 
Call us today at 301-774-4334 and leave a voice message for our Call Center Support team. Be sure to mention the type of service you need (i.e. Food or Financial Assistance) and include your name, address, and phone number, so that we can work with you to get help.
Please try to speak slowly and repeat your phone number.